London

Tenant Departure Check List

Please note the following Tenant Departure Check List is based on the collective personal experiences of expatriate families and aims to attract your attention as a Tenant to some important milestones in the process leading to the termination of your Tenancy Agreement.

This Check List focuses on the Checkout, both before and after. Firstly, it discusses all of the items that must be completed beginning 60 days prior to the actual Checkout. This will eventually include an end-of-tenancy cleaning to take place one or two days before the agreed checkout date.

By the time of the cleaning, all personal belongings and furniture will need to be removed from the property.

Lastly, we will remind you of items to complete following the Checkout. A smooth Checkout process will ideally lead to the successful return of your depost in full.

If you are uncertain of any step in the departure process, please contact your HR and relocation consultant.

Outpost cannot accept any liability for damages directly or indirectly resulting from the services rendered or information given.

 60 Days Prior To Your Final Tenancy Date:

We strongly advise that you familiarise yourself with the terms in your Tenancy Agreement. Failure to comply with the terms set out under Tenant Obligations in your Tenancy Agreement is likely to affect the return of your security deposit.

 Arrange Your Checkout

In order to ensure that the property is returned in the same condition as it was rented out and to determine if any dilapidations need to be deducted from the deposit, on the last tenancy day an independent inventory clerk will walk round the rented property comparing its condition with the one recorded at check-in.

The landlord or the estate agent will schedule the appointment with an independent inventory clerk. If the time is inconvenient for you, ask them to reschedule.

Note that your personal belongings and furniture need to be removed prior to the checkout and the end-of-tenancy cleaning that takes place beforehand (more on this below).

This means that you will need to move out from your property almost a week earlier than the last tenancy day. Bear this in mind when planning your diary for that week.

Helpful Tips

  • It’s always better if the tenant can attend the checkout in person. This way you will be able to mitigate dilapidation claims that may lead to deduction from your security deposit.
  • Add the checkout date into your diary and keep the day free of other appointments if possible.
  • We strongly advise that you read through your Check In Report carefully and familiarise yourself with the condition of any fixtures, fittings and electrical equipment recorded at the time when you became liable for the property, i.e. from the date your tenancy commenced, as you will need to hand the property back in the same condition as it was received less any fair wear and tear.
  • For further guidance on what fair wear and tear encompasses, please click on the following link: http://www.arla.co.uk/info-guides/property-guides/deposit-protection-guide/wear-and-tear.aspx.
  • If there were any issues/problems during your tenancy, before the Checkout commences, try to locate any/all correspondence with the landlord or property management company. Review the correspondence and keep the documents in an accessible file. This may prove to be very useful if there are any disputes with the landlord regarding the deposit.
  • If there were any broken items warranting a conversation with the landlord, be sure to correspond and document the correspondence. If replacements are needed, replace with the same quality items prior to the checkout date in accordance with your Tenancy Agreement. 

  • Find out beforehand and confirm who is responsible for the checkout costs – the tenant or the landlord? If unsure, check your Tenancy Agreement or ask the landlord or the estate agent, and document the response if possible. (Usually if the tenant paid for the check-in it’s the landlord who pays for checkout and vice versa).

 

 Schedule Your End of Tenancy Cleaning

The property should be returned in the same condition as it was rented to you.

As a reminder, personal belongings and personal furniture need to be removed prior to the checkout and the end-of-tenancy cleaning.

The final clean must take place 1 or 2 days before the agreed checkout date at which stage you will need to physically have vacated the property and all your belongings must be cleared out for the cleaners to conduct their services in an appropriate manner. 
This means that you will need to move out from your property earlier than the last tenancy day and the agreed checkout date.

Helpful Tips

  • There are services providing end-of-tenancy "professional cleaning" (note the difference with "domestic cleaning," which is cleaning that takes place on a weekly or regular basis and is not the same as end-of-tenancy professional cleaning).
  • Check your tenancy agreement what additional items need to be cleaned, i.e. steam cleaning of carpets, dry-cleaning of curtains and upholstery, washing and ironing of bed linen, steam-washing the paved outside areas and balconies, etc.
  • If you have a fire place, it needs to be cleaned too.
  • Check with the landlord and estate agent if they have a preferred cleaner to perform the end-of-tenancy cleaning and other jobs mentioned above.
  • Make sure that you have their written confirmation that the cleaners and/or additional services will return free of charge if the inventory clerk is unhappy with their job. Otherwise this may lead to deductions from your security deposit.
  • Dependent on the conversations with the landlord and estate agent, arrange for quotes for services from several companies as needed. A physical survey of your property is usually required.
  • Select the cleaners and service providers as needed, and book an appointment as soon as possible as these companies get booked very early in advance.

Pets? Gardens?

Where applicable, if you have had a pet in the property with the Landlord’s permission during your tenancy, you will need to ensure you adhere to any clauses in your Tenancy Agreement which may state a fumigation is required – note the cleaners may be able to quote for this as part of the quote for your final clean, or it may be that a separate quote will be applicable. 


Schedule a gardener to attend your garden 1-2 days before the checkout. Where a garden/patio/balcony exists, ensure everything that is part of the property is arranged back into the same, original condition (seasons taken into consideration) as it was at the commencement of your tenancy and as recorded in your Tenancy Agreement and Check In Report, unless it has been specifically agreed with the Landlord in writing that he/she will be responsible for the maintenance of such.

  30 Days Prior To Your Final Tenancy Date

Cancellations and New Address Notification

  • Cancel any direct debits or standing orders you may have for rent, utility payments, additional monthly payments, etc. to avoid additional charges 
following your departure. 
Ask for your final bills to be sent directly to you instead, and check to see if you are owed a refund.
  • Cancel any existing media and telecommunication accounts such as TV, Internet, Landline, Mobiles – note these usually require a month’s notice from you to your provider. 

  • Cancel any insurances you may have in place for your personal belongings such as content insurance, etc. 

  • Cancel any insurance for any car you may have purchased during your stay in the UK and/or if you have leased or hired a car, remember to notify them of your change of address and/or to return the car in line with your car hire agreement. 

  • Set up Mail Forwarding with the Post Office. This can be done online, or at a Main Post Office. Please click the following link for further details on how to do this: https://www.royalmail.com/personal/receiving-mail/redirection  

  • Cancel and/or provide your new address to the providers for any subscriptions you might have for magazines, activities you take part in, any memberships to health or sports clubs, store cards, etc. 

  • Notify your bank of your new address. 


  14 Days Prior To Your Final Tenancy Date

Notify your council and utility providers of your move. Check if they owe you a refund. NB refunds are usually sent by cheque to a UK address only.


 2-3 Days Prior To Your Final Tenancy Date

  • Remove all items from the property, which were not there at commencement of the tenancy and which were not recorded in your Check In Report, as the Landlord can otherwise charge the cost of rectifying such omissions back to you in accordance with your Tenancy Agreement. 

  • Remove all private possessions prior to the final professional clean, as the Landlord can otherwise charge the cost of rectifying such omissions back to you in accordance with your Tenancy Agreement. 

  • Defrost your fridge and freezer prior to the final professional clean.

  • Replace all light bulbs and fuses which are not working, unless these were not working at 
commencement of the tenancy and this was recorded in your Check In Report. 

  • As arranged, ensure you have replaced any broken items with the same quality items prior to the checkout date in accordance with your Tenancy Agreement.
  • Put back any furniture in the same place as it was at commencement of your tenancy and as recorded in your Check In Report, as the Landlord can otherwise charge the cost of rectifying such omissions back to you in accordance with your Tenancy Agreement. 

  • Where a garden/patio/balcony exist, and if you don’t have a gardener scheduled already, ensure to put this back into the same condition (seasons taken into consideration) as it was at commencement of your tenancy and as recorded in your tenancy agreement and Check In Report, unless it has been specifically agreed with the Landlord in writing that he/she will be responsible for the maintenance of such. 


 

 On The Date Of The Checkout

Attend in person, if possible. If the inventory clerk has any questions, it is always easier to rectify them when you are present.

Additionally, your final meter readings will be done during the checkout. Notify your providers that you are no longer the responsible bill payer with effect from the date the tenancy ended.

Helpful Tips

  • Do not point out any dilapidations to the clerk yourself. Let him/her notice them on their own accord.
  • Make notes of any dilapidations noted by the clerk,  and take your own pictures. 
     

 1-7 days After Checkout

You must get your checkout inventory report.

  • Read it carefully and object if anything is recorded incorrectly.
  • Send your own photos to prove your point of view and/or forward emails/texts with landlord or property management company to support your point of view.
  • Check your contract. Usually, the landlord has 10-28 days to get back to you with any suggestions for the deposit deductions.
  • Check your Tenancy Agreement on the lead dates and timings for the disputes (if any) or deposit return. 

 

If moving to The Netherlands

Please see this link with important information with regards to the Health System in The Netherlands, and this applies to your situation:

https://the-hague.globaloutpostservices.com/global/HealthCareTheNetherlandsAugust2016.mp4


We wish you  a smooth checkout and have your deposit returned in full! 

Updated: 16th February 2017